Disclosures

• Funds Availability Policy Disclosure
• Electronic Fund Transfers Disclosure
• Terms and Conditions of the Bill-Payment-Service Definitions
• Deposit Account Agreement
• Pricing Information for Fees and Services

Funds Availability Policy Disclosure

Purpose of This Disclosure

The information here describes our policy of holding deposited items in an account before funds are made available to you for withdrawal. This is what is called our Funds Availability Policy.

For purposes of this disclosure, the terms “you”/”your” refer to the customer and the terms “our”/”we”/”us” refer to the Thrift.

The term “account” includes any demand deposit, negotiable order of withdrawal account, savings deposit, money market account or other non-time deposit account.

Deposits at Other Locations

This availability policy only applies to funds deposited at Thrivent Financial Bank in person or through the mail. Funds deposited at automated teller machines (ATMs) will not be made available for withdrawal until the second business day following the day of deposit. Please inquire for information about the availability of funds deposited at other locations.

Determining the Availability of a Deposit

The length of the delay varies depending on the type of deposit and is explained below. When we delay your ability to withdraw funds from a deposit, you may not withdraw the funds in cash, and we will not pay checks you have written on your account by using these funds. Even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. When we delay your ability to withdraw funds, the length of the delay is counted Business Days from the day of your deposit. The term “Business Day” means any day other than a Saturday, Sunday or federally declared legal holiday, and the term “Banking Day” means that part of any Business Day on which we are open to the public for carrying on substantially all of our banking functions.

If you make a deposit before the close of business on a Business Day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after the close of business or on a day that we are not open, we will consider the deposit made on the next Business Day we are open.

Availability Schedule

Our policy is to make funds from your cash and check deposits available to you on the first Business Day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use them to pay checks that you have written.

Holds on Other Funds for Check Cashing

If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.

Holds on Other Funds in Another Account

If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately, but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.

Longer Delays May Apply

In some cases, we will not make all of the funds that you deposit by check available to you according to the previously stated availability schedule. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $200.00 of your deposits, however, may be available on the first business day.

If we are not going to make all of the funds from your deposit available to you according to the previously stated availability schedule, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

Funds you deposit by check may be delayed for a longer period under the following circumstances: (a) if we believe a check you deposit will not be paid; (b) if you deposit checks totaling more than $5,000 on any one day; (c) if you redeposit a check that has been returned unpaid; (d) if you have overdrawn your account repeatedly in the last six months; or (e) if an emergency condition arises that would not enable us to make the funds available to you, such as the failure of computer or communications equipment.

We will notify you if we delay your availability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.

Special Rates for New Accounts

If you are a new customer, the following special rules will apply during the first 30 days your account is open.

Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks will be available on the first business day after the day of deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a US Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of deposit.

Funds from all other check deposits will be available on the tenth business day after the day of your deposit.

Electronic Fund Transfers Disclosure

This disclosure contains important information about Electronic Fund Transfer (EFT) services provided by Thrivent Financial Bank and your rights and responsibilities concerning these transactions, including your rights under the Electronic Fund Transfers Act. This disclosure applies to any EFT service you receive from us related to an account established primarily for personal, family or household purposes. Please read this document carefully.

Electronic fund transfers are deposits to, withdrawals from, and transfers between your accounts, which are not originated by check, draft or similar paper instruments. Examples of EFT services include direct deposit into your account, automatic regular payments made from your account to a third party, and one-time electronic payments from your account using information from your check to pay for purchases or bills.

ELECTRONIC FUND TRANSFER SERVICES
Electronic Fund Transfers Available With Online Banking

With access to the Internet, your User ID and your password, you may perform the following transactions at any time, 24 hours per day:

• Balance inquiries.
• Deposit- and loan-account-history inquiries.
• Transfers from one of your Thrivent Financial Bank accounts to another Thrivent Financial Bank account.
• Loan payments to Thrivent Financial Bank from one of your checking or savings accounts at Thrivent Financial Bank under the same User ID.
• Transfers from one of your Thrivent Financial Bank accounts to external payees through FIS Bill Payment Services. PLEASE NOTE: Bill Payment Service is subject to a registration and approval process that is separate and distinct from Online Banking Registration.
• Transfers from one of your Thrivent Financial Bank accounts to an account at a different financial institution (external transfers).
• Download account-history files to be used as import files in Quicken®.

Loan-balance amounts posted online are not actual payoff amounts.

Please contact Customer Service at the telephone number listed in the section titled, “In Case of Errors or Questions about Electronic Transfers” for more information regarding your actual payoff amount.

Email Communication: Enrollment in Online Banking enables efficient communication with you via email regarding policy changes or updates that impact your accounts with us. We will also communicate special rates or product promotions that may interest you via email. Email communications of this type will be limited to four or fewer per month and will clearly state their purpose in the subject line of the communication. This excludes email notification necessary to perform online banking activities. To opt out from receiving email promotions from Thrivent Financial Bank, please telephone us toll-free at 866-226-5225 Monday – Thursday 7 a.m. – 8 p.m., Friday 7 a.m. – 6 p.m., or Saturday 9 a.m. – 1 p.m., central time.

Non-Use of Online Banking: If you don’t use your Online Banking account for 180 days, we reserve the right to remove your online banking access. You will, however, be notified at least 30 days prior to any action being taken. If you choose to use Online Banking after your account has been deactivated, you will be required to re-register.

Electronic Fund Transfers Available Through Telephone Banking

Using your Personal Identification Number (PIN), you may perform the following functions through use of Telephone Banking:

• Transfers between your Thrivent Financial Bank checking, savings and money market accounts.
• Balance inquiries on your Thrivent Financial Bank checking, savings and money market account(s), your real estate mortgage loan(s), your consumer loan(s) and any home equity lines of credit you may maintain with Thrivent Financial Bank.
• Payments on consumer, mortgage and home equity loans, as well as lines of credit you maintain at Thrivent Financial Bank.
• Transfers from a Thrivent Financial Bank line of credit to any checking, savings or money market account maintained at Thrivent Financial Bank.
• You may change your PIN via personal visit to any one of our branch office locations, through the automated telephone system or by contacting a customer service representative.

Electronic Fund Transfers Available Through Use of your Visa® Check Card

The following EFT services are available through use of your Visa® Check Card:

• Withdraw cash from your Thrivent Financial Bank checking, savings or money market account(s).
• Deposit funds into your Thrivent Financial Bank checking, savings or money market account(s).
• Transfer funds among your Thrivent Financial Bank checking, savings and money market account(s).
• Balance inquiries on your Thrivent Financial Bank checking, savings and money market account(s).

Access to your money market or savings account(s) via the use of an automated teller machine (ATM) is only available if you also maintain a checking account at Thrivent Financial Bank.

When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used, and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.

In order to assist us in maintaining the security of your account and the terminals, the Visa® Check Card remains our property and may be revoked or canceled at any time without giving you prior notice. You agree not to use your Visa® Check Card for a transaction that would cause your account balance to go below zero, or to access an account that is no longer available or lacks sufficient funds to complete the transaction. We will not be required to complete any such transaction, but if we do, you agree to pay us the amount of the improper withdrawal or transfer upon request.

Depositing checks at ATMs using your Visa® Check Card is prohibited if those checks are made payable to a business or organization. Depositing traveler’s checks at ATMs using your Visa® Check Card is prohibited. All items presented for deposit at an ATM must be endorsed by the payee. Failure to comply with any of these instructions may result in non-refundable Unpaid Deposit Return Items fees.

Certain transactions involving your Visa® Check Card require use of your PIN, which is used to identify you as an authorized user. Because the PIN is used for identification purposes, you agree to notify Thrivent Financial Bank immediately if your Visa® Check Card is lost or if the secrecy of your PIN is compromised. You also agree not to reveal your PIN to any person not authorized by you to use your Visa® Check Card or to write your PIN on your Visa® Check Card or on any other item kept with your Visa® Check Card. We have the right to refuse a transaction on your account when your Visa® Check Card or PIN has been reported lost or stolen or when we reasonably believe there is unusual activity on your account.

The security of your account depends upon your maintaining possession of your Visa® Check Card and the secrecy of your PIN. You may change your PIN if you feel that the secrecy of your PIN has been compromised. You may only change your PIN by speaking directly to a personal banker or through use of the automated telephone system.

Transaction Limitations: You may withdraw up to $500 through use of ATMs in any one day.

Preauthorized Transfer Services

You may arrange for the preauthorized automatic deposit of funds to your Thrivent Financial Bank checking, savings or money market account(s).

You may arrange for the preauthorized automatic payment of bills from your Thrivent Financial Bank checking, savings or money market account(s).

Point of Sale Transactions

You may use your Visa® Check Card to purchase goods and services from merchants that have arranged to accept your Visa® Check Card as a means of payment (Participating Merchants). Some Participating Merchants may permit you to receive cash back as part of your purchase. Purchases made with your Visa® Check Card, including any purchase where you receive cash, are referred to as “Point of Sale” transactions and will cause your “designated account” to be debited for the amount of the purchase. The designated account for Visa® Check Card transactions is your checking account.

When you authorize a merchant to initiate recurring transactions against your Visa® Check Card, you are responsible for contacting these merchants in a timely manner to (1) cancel such payment arrangements or (2) make alternative payment arrangements.

In addition, your Visa® Check Card may be used at any merchant that accepts Visa debit cards for the purchase of goods and services. Your card may also be used to obtain cash from your designated account at participating financial institutions.

Each time you use your Visa® Check Card, the amount of the transaction will be debited from your designated account. We have the right to return any check or other item drawn against your account to ensure there are funds available to pay for the Visa® Check Card transactions. We may, but do not have to, allow transactions which exceed your available account balance or available overdraft protection. If we do, you agree to pay the overdraft. You also agree to pay overdraft charges in effect from time to time for each transaction which causes your available account balance or available overdraft protection to be exceeded.

Transaction Limitations: The following daily limits apply when using your Visa® Check Card:

• Merchant Transactions (requiring your signature): Up to $1,500.
• Point of Sale Transactions (requiring your PIN): Up to $500.
• Cash Advances: Up to $500.

Currency Conversion: When you use your Visa® Check Card at a merchant that settles in currency other than US dollars, the charge will be converted into the US dollar amount. The currency conversion rate used to determine the transaction amount in US dollars is a rate selected by Visa® from a range of rates available in wholesale currency markets for the applicable central-processing date, which may vary from the rate Visa® itself receives, or the government-mandated rate in effect for the applicable central-processing date, in each instance, plus or minus any adjustment determined by the issuer. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.

Electronic Check Conversion

You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay bills or pay for purchases.

Limitations on Transactions

The terms of your account(s) may limit the number of withdrawals you may make each month. Restrictions disclosed at the time you opened your account(s), or sent to you subsequently, will also apply to your electronic withdrawals and electronic payments unless specified otherwise.

We reserve the right to impose limitations for security purposes at any time.

DOCUMENTATION OF ELECTRONIC FUND TRANSFERS
Online Banking

You will receive a confirmation screen with reference information after every transfer you make. You may save or print this information for your records. Your monthly statement will show all electronic fund transfers. Any documentation provided to you, which indicates that an electronic fund transfer has been made, shall be admissible as evidence and proof that such transfer was made.

Transaction Receipts

Upon completing a transaction at an ATM, you will receive a printed receipt documenting the transaction (unless you have chosen not to receive a paper receipt). These receipts (or transaction number given in place of the paper receipt) should be retained to verify that a transaction was performed. You will receive a receipt at the time you perform any transaction using your Visa® Check Card at a Participating Merchant.

Periodic Statements

If your account is subject to receiving a monthly statement, all EFT transactions will be reported on it. If your account is subject to receiving a statement less frequently than monthly, then you will continue to receive your statement on that cycle, unless there are EFT transactions, in which case you will receive a monthly statement.

Preauthorized Deposits

If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us toll-free at 866-226-5225 or view your account online to find out whether or not the deposit has been made.

RIGHTS REGARDING PREAUTHORIZED TRANSFERS
Rights and Procedures to Stop Payments

If you have instructed us to make regular preauthorized transfers out of your account, you may stop any of the payments. To stop a payment, call us toll-free at 866-226-5225 or write to:

Thrivent Financial Bank
2000 E. Milestone Drive
Appleton, WI 54919

We must receive your call or written request at least three (3) business days prior to the scheduled payment. If you call, please have the following information ready: your account number, the date the transfer is to take place, to whom the transfer is being made and the amount of the scheduled transfer. If you call, we may require you to put your request in writing and deliver it to us within fourteen (14) days after you call.

Notice of Varying Amounts

If you have arranged for automatic period payments to be deducted from your checking or savings account and these payments vary in amount, you will be notified by the person or company you are going to pay ten days prior to the payment date of the amount to be deducted. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits you set.

Bank Failure to Stop Preauthorized Transfer Payments

If you order us to stop one of the payments and have provided us with the information we need within three (3) business days prior to the scheduled transfer, and we do not stop the transfer, we will be liable for your losses and damages.

Notification of Loss or Theft

If you believe your Visa® Check Card, PIN or online banking User ID and/or password has been lost or stolen or that someone has transferred or may transfer money from your account without permission, you will immediately call us toll-free at 866-226-5225 or write to:

Thrivent Financial Bank
2000 E. Milestone Drive
Appleton, WI 54919

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

Thrivent Financial Bank may be contacted after hours at 800-236-2442 to report a lost or stolen Visa® Check Card.

LIABILITY FOR UNAUTHORIZED TRANSFERS
Visa® Check Card

You will be liable for the lesser of $50 or the amount of money, property or services obtained by the Card’s authorized use prior to the time we are notified of, or otherwise become aware of, circumstances which lead to the belief that unauthorized access to your account may be obtained. Notice is sufficient when you take such steps as may reasonably be required in the ordinary course of business to provide us with the pertinent information.

Limitations on your liability for unauthorized transactions described above generally apply to all electronic fund transfers. However, different limitations apply to certain transactions involving your Visa® Check Card with the Visa™ logo. These limits apply to unauthorized transactions processed on the VisaTM Network.

If you notify us about an unauthorized transaction involving your Visa® Check Card, and the unauthorized transaction took place on the VisaTM Network, zero liability will be imposed on you for the unauthorized transaction. We may increase the limit of your liability for such unauthorized transactions if we reasonably determine, based on substantial evidence, that you were grossly negligent or fraudulent in the handling of your account or your Visa® Check Card. The zero-liability provisions do not apply to PIN-based transactions not processed by the VisaTM Network, including ATM transactions.

Your liability for unauthorized transactions with your Visa® Check Card that involve PIN-based transactions not processed by the VisaTM Network, including ATM transactions, are described under “Notification of Loss or Theft” above.

Preauthorized Transfers and Telephone Banking

If your statement shows transfers you did not make, tell us at once. If you fail to telephone us or write us within sixty (60) days of receiving your periodic statement or other receipt of an electronic fund transfer which appears to be unauthorized, you will be liable for the lesser of $50 or the amount of the unauthorized electronic fund transfer that appears on the periodic statement or receipt or that occurs during the sixty (60)-day period. If you do not tell us within sixty (60) days after the periodic statement or receipt was mailed to you, you may not receive back any of the money you lost after the sixty (60) days, and therefore, you could lose all the money in your account (plus your maximum overdraft line of credit), if we can prove that we could have stopped someone from taking the money had you given us notice in time.

Online Banking

You will be liable for unauthorized use of your Online Banking User ID and password to the extent allowed by applicable federal and state laws. If you fail to telephone us or write us within two (2) business days of losing your Online Banking User ID and/or password, you could lose all the money in your account, plus your maximum overdraft line of credit. If you report unauthorized use of your Online Banking account within two (2) Business Days of incident, you can lose no more than $50 if someone used your Online Banking User ID and/or password without your authorization.
If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your Online Banking User ID and/or password, and we can prove we could have prevented someone from using your User ID and password without your authorization if you had told us, you could lose as much as $500.

In Case of Errors or Questions About Electronic Fund Transfers

In case of errors or questions about your electronic fund transfer, call us toll-free at 866-226-5225 or write to:

Thrivent Financial Bank
2000 E. Milestone Drive
Appleton, Wisconsin 54919

Notification should be made as soon as possible if you think your statement, receipt or confirmation screen is wrong, if you need more information about a transaction listed on your statement, receipt or confirmation screen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. We must hear from you no later then 60 days after we sent you the first statement on which the problem or error appeared.

You must be prepared to provide the following information:

• Your name and account number;
• The dollar amount of the suspected error; and
• A description of the error or transaction you are unsure about, including those made by card, code or other means, along with an explanation as to why you believe it is an error or why you need more information.

If you provide oral notice, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign-initiated or point-of-sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days for new accounts) for the amount which you think is in error, so that you will have use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) calendar days after the first deposit to the account is made, including those for foreign-initiated or point-of-sale transactions. Visa’s™ cardholder protection policy requires that we provide provisional credit for losses from unauthorized Visa™ Check Card use within five (5) business days of notification of the loss.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Chargebacks: We will reverse an EFT transaction resulting from a point-of-sale transaction at a Participating Merchant and recredit your account for the full amount of the transfer if all of the following occur:

• The amount of the transaction is $50 or more; and
• Within three (3) business days after the date of the sale, we receive from you during our normal business hours a written or oral request for the reversal. You must verify an oral reversal order in writing within fourteen (14) days on a form to be provided by us for that purpose. If written verification is not furnished, we will reinstate the original debts and credits involved in the transaction.

Bank Liability for Failure to Complete an Electronic Fund Transfer

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages, as provided by law. However, there are some exceptions. We will NOT be liable, for instance, if:

• Through no fault of ours, you do not have enough money in your account to make the transfer.
• The transfer would result in your exceeding the credit limit on your line of credit.
• The electronic terminal was not working property and you knew about the breakdown before you started the transaction.
• Circumstances beyond our control (such as fire or flood, computer or machine breakdown, or failure or interruption of communications facilities) prevent the transfer, despite reasonable precautions we have taken.
• We are legally restricted from transferring funds to or from your account.
• We have terminated our Agreement with you.
• Your Visa® Check Card has been reported lost or stolen or we have reason to believe that something is wrong with a transaction.
• We receive inaccurate or incomplete information needed to complete a transaction.
• The electronic terminal does not have enough cash to complete the transaction.
• You have exceeded or will exceed your daily transaction limit for a particular Service, in which case we have the right to process payments or transfers in any order that we determine in our sole discretion is appropriate.
• You fail to schedule a proper date for payment sufficiently in advance of the date that a payment is due.
• The payee or participating biller mishandles, delays posting a payment, or refuses or is unable to accept a payment.
• The participating biller fails to deliver your billing statement to us.
• Your e-bill is inaccurate or incomplete.

There may be other exceptions provided by applicable law.

Schedule of Fees

A schedule of fees is provided separately and is incorporated into this document by reference. Additional copies of the fee schedule may be obtained from Thrivent Financial Bank upon request.

Disclosure of Account Information

You agree that merchant authorization messages transmitted in connection with point-of-sale transactions are permissible disclosures of account information, and you further release Thrivent Financial Bank and hold it harmless from any liability arising out of the transmission of these messages.

We will disclose information to third parties about your account or electronic fund transfers made to or from your account:

• Where necessary to complete a transfer or to investigate and resolve errors involving the transfer(s); or
• In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchants; or
• In order to comply with government agency or court orders; or
• With your consent.

Business Day

A business day is Monday through Saturday, excluding federal holidays.

Additional Provisions

Your account is also governed by the terms and conditions of other applicable agreements between you and Thrivent Financial Bank.

Amending or Terminating the Agreement

We may change this agreement from time to time. You will be notified at least 21 days before a change will take effect if it will cause you an increase in costs or liability or it will limit your ability to make electronic fund transfers. No notice will be given if the change is necessary for security reasons. We also have the right to terminate this agreement at any time.

Terms and Conditions of the Bill-Payment-Service Definitions

• “Service” means the bill-payment service offered by Thrivent Financial Bank,through Fidelity National Information Services, Inc (FIS).
• “Agreement” means these terms and conditions of the bill-payment service.
• “Biller” is the person or entity to which you wish a bill payment to be directed or is the person or entity from which you receive electronic bills, as the case may be.
• “Payment Instruction” is the information provided by you to the Service for a bill payment to be made to the Biller (such as, but not limited to, Biller name, Biller account number, and Scheduled Payment Date).
• “Payment Account” is the checking account from which bill payments will be debited.
• “Billing Account” is the checking account from which all Service fees will be automatically debited.
• “Business Day” is every Monday through Friday, excluding Federal Reserve holidays.
• “Scheduled Payment Date” is the day you want your Biller to receive your bill payment and is also the day your Payment Account will be debited, unless the Scheduled Payment Date falls on a non-Business Day, in which case it will be considered to be the previous Business Day.
• “Due Date” is the date reflected on your Biller statement for which the payment is due; it is not the late date or grace period.
• “Scheduled Payment” is a payment that has been scheduled through the Service but has not begun processing.

Payment Scheduling

The earliest possible Scheduled Payment Date for each Biller (typically four (4) or fewer Business Days from the current date) will be designated within the application when you are scheduling the payment. Therefore, the application will not permit you to select a Scheduled Payment Date less than the earliest possible Scheduled Payment Date designated for each Biller. When scheduling payments, you must select a Scheduled Payment Date that is no later than the actual Due Date reflected on your Biller statement unless the Due Date falls on a non-Business Day. If the actual Due Date falls on a non-Business Day, you must select a Scheduled Payment Date that is at least one (1) Business Day before the actual Due Date. Scheduled Payment Dates must be prior to any late date or grace period.

The Service Guarantee

Due to circumstances beyond the control of the Service, particularly delays in handling and posting payments by Billers or financial institutions, some transactions may take longer to be credited to your account. The Service will bear responsibility for any late-payment-related charges up to $50.00 should a payment post after its Due Date, as long as the payment was scheduled in accordance with the guidelines described under “Payment Scheduling” in this Agreement.

Payment Authorization and Payment Remittance

By providing the Service with names and account information of Billers to whom you wish to direct payments, you authorize the Service to follow the Payment Instructions that it receives through the payment system. In order to process payments more efficiently and effectively, the Service may edit or alter payment data or data formats in accordance with Biller directives.

When the Service receives a Payment Instruction, you authorize the Service to debit your Payment Account and remit funds on your behalf so that the funds arrive as close as reasonably possible to the Scheduled Payment Date designated by you. You also authorize the Service to credit your Payment Account for payments returned to the Service by the United States Postal Service or Biller, or payments remitted to you on behalf of another authorized user of the Service.

The Service will use its best efforts to make all your payments properly. However, the Service shall incur no liability and any Service Guarantee shall be void if the Service is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances:

• If, through no fault of the Service, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account;
• The payment processing center is not working properly and you know or have been advised by the Service about the malfunction before you execute the transaction;
• You have not provided the Service with the correct Payment Account information, or the correct name, address, phone number, or account information for the Biller; and/or,
• Circumstances beyond control of the Service (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and the Service has taken reasonable precautions to avoid those circumstances.

Provided none of the foregoing exceptions are applicable, if the Service causes an incorrect amount of funds to be removed from your Payment Account or causes funds from your Payment Account to be directed to a Biller which does not comply with your Payment Instructions, the Service shall be responsible for returning the improperly transferred funds to your Payment Account, and for directing to the proper Biller any previously misdirected transactions, and, if applicable, for any late-payment-related charges.

Payment Methods

The Service reserves the right to select the method in which to remit funds on your behalf to your Biller. These payment methods may include, but may not be limited to, an electronic payment, or a laser draft payment (funds remitted to the Biller are deducted from your Payment Account when the laser draft is presented to your financial institution for payment).

Payment Cancellation Requests

You may cancel or edit any Scheduled Payment (including recurring payments) by following the directions within the application. There is no charge for canceling or editing a Scheduled Payment. Once the Service has begun processing a payment it cannot be cancelled or edited, therefore a stop-payment request must be submitted.

Stop-Payment Requests

The Service’s ability to process a stop-payment request will depend on the payment method and whether or not a check has cleared. The Service may also not have a reasonable opportunity to act on any stop-payment request after a payment has been processed. If you desire to stop any payment that has already been processed, you must contact Customer Service. Although the Service will make every effort to accommodate your request, the Service will have no liability for failing to do so. The Service may also require you to present your request in writing within fourteen (14) days. The charge for each stop-payment request will be the current charge for such service as set out in the applicable fee schedule.

Prohibited payments

Payments to Billers outside of the United States or its territories are prohibited through the Service.

Exception Payments

Tax payments and court ordered payments may be scheduled through the Service, however such payments are discouraged and must be scheduled at your own risk. In no event shall the Service be liable for any claims or damages resulting from your scheduling of these types of payments. The Service Guarantee as it applies to any late-payment-related changes is void when these types of payments are scheduled and/or processed by the Service. The Service has no obligation to research or resolve any claim resulting from an exception payment. All research and resolution for any misapplied, mis-posted or misdirected payments will be the sole responsibility of you and not of the Service.

Bill Delivery and Presentment

This feature is for the presentment of electronic bills only and it is your sole responsibility to contact your Billers directly if you do not receive your statements. In addition, if you elect to activate one of the Service’s electronic bill options, you also agree to the following:

• Information provided to the Biller – The Service is unable to update or change your personal information such as, but not limited to, name, address, phone numbers and e-mail addresses, with the electronic Biller. Any changes will need to be made by contacting the Biller directly. Additionally it is your responsibility to maintain all usernames and passwords for all electronic Biller sites. You also agree not to use someone else’s information to gain unauthorized access to another person’s bill. The Service may, at the request of the Biller, provide to the Biller your e-mail address, service address, or other data specifically requested by the Biller at the time of activating the electronic bill for that Biller, for purposes of the Biller informing you about Service and/or bill information.
  
• Activation – Upon activation of the electronic bill feature, the Service may notify the Biller of your request to receive electronic billing information. The presentment of your first electronic bill may vary from Biller to Biller and may take up to sixty (60) days, depending on the billing cycle of each Biller. Additionally, the ability to receive a paper copy of your statement(s) is at the sole discretion of the Biller. While your electronic bill feature is being activated, it is your responsibility to keep your accounts current. Each electronic Biller reserves the right to accept or deny your request to receive electronic bills.
• Authorization to obtain bill data – Your activation of the electronic bill feature for a Biller shall be deemed by us to be your authorization for us to obtain bill data from the Biller on your behalf. For some Billers, you will be asked to provide us with your user name and password for that Biller. By providing us with such information, you authorize us to use the information to obtain your bill data.
  
• Notification – The Service will use its best efforts to present all of your electronic bills promptly. In addition to notification within the Service, the Service may send an e-mail notification to the e-mail address listed for your account. It is your sole responsibility to ensure that this information is accurate. In the event you do not receive notification, it is your responsibility to periodically log on to the Service and check on the delivery of new electronic bills. The time for notification may vary from Biller to Biller. You are responsible for ensuring timely payment of all bills.
  
• Cancellation of electronic bill notification – The electronic Biller reserves the right to cancel the presentment of electronic bills at any time. You may cancel electronic bill presentment at any time. The timeframe for cancellation of your electronic bill presentment may vary from Biller to Biller. It may take up to sixty (60) days, depending on the billing cycle of each Biller. The Service will notify your electronic Biller(s) as to the change in status of your account and it is your sole responsibility to make arrangements for an alternative form of bill delivery. The Service will not be responsible for presenting any electronic bills that are already in process at the time of cancellation.
• Non-Delivery of electronic bill(s) – You agree to hold the Service harmless should the Biller fail to deliver your statement(s). You are responsible for ensuring timely payment of all bills. Copies of previously delivered bills must be requested from the Biller directly.
• Accuracy and dispute of electronic bill – The Service is not responsible for the accuracy of your electronic bill(s). The Service is only responsible for presenting the information we receive from the Biller.

Any discrepancies or disputes regarding the accuracy of your electronic bill summary or detail must be addressed with the Biller directly.

This Agreement does not alter your liability or obligations that currently exist between you and your Billers.

Exclusions of Warranties

THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Password and Security

You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the Service. If you permit other persons to use the Service or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen or that someone may attempt to use the Service without your consent or has transferred money without your permission, you must notify the Service at once by calling 866-226-5225 during customer service hours.

Your Liability for Unauthorized Transfers

If you tell us within two (2) Business Days after you discover your password or other means to access your account has been lost or stolen, your liability is no more than $50.00 should someone access your account without your permission. If you do not tell us within two (2) Business Days after you learn of such loss or theft, and we can prove that we could have prevented the unauthorized use of your password or other means to access your account if you had told us, you could be liable for as much as $500.00. If your monthly financial-institution statement contains transfers that you did not authorize, you must tell us at once. If you do not tell us within sixty (60) days after the statement was sent to you, you may lose any amount transferred without your authorization after the sixty (60) days if we can prove that we could have stopped someone from taking the money had you told us in time. If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we may extend the period.

Errors and Questions

In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:

1. Telephone us at 866-226-5225 during customer service hours;
2. Contact us by using the application’s e-messaging feature; and/or,
3. Write us at:
   
   Thrivent Financial Bank
   2000 East Milestone Drive
   Appleton, WI 54919-0006

If you think your statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:

1. Tell us your name and Service account number;
2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
3. Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Payment Account. If it is determined there was no error, we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. The Service may revoke any provisional credit provided to you if we find an error did not occur.

Disclosure of Account Information to Third Parties

It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations:

1. Where it is necessary for completing transactions;
2. Where it is necessary for activating additional services;
3. In order to verify the existence and condition of your account to a third party, such as a credit bureau or Biller;
4. To a consumer-reporting agency for research purposes only;
5. In order to comply with a governmental agency or court orders; or,
6. If you give us your written permission.

Service Fees and Additional Charges

Any applicable fees will be charged regardless of whether the Service was used during the billing cycle. There may be a charge for additional transactions and other optional services. You agree to pay such charges and authorize the Service to deduct the calculated amount from your designated Billing Account for these amounts and any additional charges that may be incurred by you. Any financial fees associated with your standard deposit accounts will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

Failed or Returned Transactions

In using the Service, you are requesting the Service to make payments for you from your Payment Account. If we are unable to complete the transaction for any reason associated with your Payment Account (for example, there are insufficient funds in your Payment Account to cover the transaction), the transaction will not be completed. In some instances, you will receive a return notice from the Service. In such case, you agree that:

1. You will reimburse the Service immediately upon demand the transaction amount that has been returned to the Service;
2. For any amount not reimbursed to the Service within fifteen (15) days of the initial notification, a late charge equal to 1.5% monthly interest or the legal maximum, whichever rate is lower, for any unpaid amounts may be imposed;
3. You will reimburse the Service for any fees imposed by your financial institution as a result of the return;
4. You will reimburse the Service for any fees it incurs in attempting to collect the amount of the return from you; and,
5. The Service is authorized to report the facts concerning the return to any credit-reporting agency.

Alterations and Amendments

This Agreement, applicable fees and service charges may be altered or amended by the Service from time to time. In such event, the Service shall provide notice to you. Any use of the Service after the Service provides you a notice of change will constitute your agreement to such change(s). Further, the Service may, from time to time, revise or update the applications, services, and/or related material, which may render all such prior versions obsolete. Consequently, the Service reserves the right to terminate this Agreement as to all such prior versions of the applications, services, and/or related material and limit access to only the Service’s more-recent revisions and updates. In addition, as part of the Service, you agree to receive all legally required notifications via electronic means.

Address of Banking Changes

It is your sole responsibility to ensure that the contact information in your user profile is current and accurate. This includes, but is not limited to, name, address, phone numbers and e-mail addresses. Changes can be made either within the application or by contacting Customer Service. Any changes in your Payment Account should also be made in accordance with the procedures outlined within the application’s Help files. All changes made are effective immediately for scheduled and future payments paid from the updated Payment Account information. The Service is not responsible for any payment-processing errors or fees incurred if you do not provide accurate Payment Account or contact information.

Service Termination, Cancellation or Suspension

In the event you wish to cancel the Service, you may have the ability to do so through the product, or you may contact customer service via one of the following:

1. Telephone us at 866-226-5225 during customer service hours; and/or
2. Write us at:
   
   Thrivent Financial Bank
   2000 East Milestone Drive
   Appleton, WI 54919-0006

Any payment(s) the Service has already processed before the requested cancellation date will be completed by the Service. All Scheduled Payments including recurring payments will not be processed once the Service is cancelled. The Service may terminate or suspend Service to you at any time. Neither termination nor suspension shall affect your liability or obligations under this Agreement.

Biller Limitation

The Service reserves the right to refuse to pay any Biller to whom you may direct a payment. The Service will notify you promptly if it decides to refuse to pay a Biller designated by you. This notification is not required if you attempt to make a prohibited payment or an exception payment under this Agreement.

Returned Payments

In using the Service, you understand that Billers and/or the United States Postal Service may return payments to the Service for various reasons such as, but not limited to, Biller’s forwarding address expired; Biller account number is not valid; Biller is unable to locate account; or Biller account is paid in full. The Service will use its best efforts to research and correct the returned payment and return it to your Biller, or void the payment and credit your Payment Account. You may receive notification from the Service.

Information Authorization

Your enrollment in the Service may not be fulfilled if the Service cannot verify your identity or other necessary information. If your account was added online, the Service may issue offsetting debits and credits to the Payment Account(s) and/or Billing Account, and require confirmation of such from you in order to verify ownership of the Payment Account(s) and/or Billing Account. In order to verify ownership of the Payment Account(s) and/or Billing Account, the Service may issue offsetting debits and credits to the Payment Account(s) and/or Billing Account, and require confirmation of such from you. Through your enrollment in the Service, you agree that the Service reserves the right to request a review of your credit rating at its own expense through an authorized bureau. In addition, you agree that the Service reserves the right to obtain financial information regarding your account from a Biller or your financial institution (for example, to resolve payment-posting problems or for verification).

Disputes

In the event of a dispute regarding the Service, you and the Service agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and the Service which supersedes any proposal or prior agreement, oral or written, and any other communications between you and the Service relating to the subject matter of this Agreement. If there is a conflict between what an employee of the Service or Customer Service Department says and the terms of this Agreement, the terms of this Agreement will prevail.

Assignment

You may not assign this Agreement to any other party. The Service may assign this Agreement to any future, directly or indirectly, affiliated company. The Service may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

No Waiver

The Service shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the Service. No delay or omission on the part of the Service in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

Captions

The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflicts of the laws’ provisions. To the extent that the terms of this Agreement conflict with applicable state or federal law, such state or federal law shall replace such conflicting terms only to the extent required by law. Unless expressly stated otherwise, all other terms of this Agreement shall remain in full force and effect.

THE FOREGOING SHALL CONSTITUTE THE SERVICE’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR THE SERVICE.

Deposit Account Agreement

General Agreement. The terms “you” and “your” refer to the depositor (whether single or multiple party) and the terms “we,” “us” and “our” refer to the financial institution. The acronym “NOW” means Negotiable Order of Withdrawal. You understand the following agreement governs your account with us along with any other documents applicable to your account, which include the Account Disclosure and the Privacy Policy, and where applicable, the Funds Availability Policy and/or the Electronic Fund Transfer Agreement, which are incorporated by reference. You understand that your account is also governed by applicable law.

General Rules

The following rules apply to all types of accounts:

1. Deposits – Deposits may be made in person, by mail or electronically. We are not responsible for transactions mailed until we actually receive and record them. We may in our sole discretion refuse to accept particular instruments as deposits. Cash deposits are credited to your account according to this Agreement. Other items you deposit are handled by us according to our usual collection practices. If an item you deposit is returned unpaid, we will debit your account and adjust any interest earned. You are liable to us for the amount of any check you deposit to your account that is returned, and all related costs and expenses related to the collection of some or all of the amount from you. Funds deposited to your account are available in accordance with the Funds Availability Policy.
2. Collection of Deposited Items – In receiving items for deposit or collection, we act only as your agent and assume no responsibility beyond the exercise of ordinary care. All items are credited subject to final settlement in cash or credits. We shall have the right to forward items to correspondents including all Federal Reserve Banks, and we shall not be liable for default or neglect of said correspondents for loss in transit, nor shall any correspondent be liable except for its own negligence. You specifically authorize us or our correspondents to utilize Federal Reserve Banks to handle such items in accordance with provisions of Regulation J (12 CFR Part 210), as revised or amended from time to time by the Federal Reserve Board. In the event we are subject to local clearinghouse rules, you specifically authorize us to handle such items in accordance with the rules and regulations of the clearinghouse.
   
   If we permit you to withdraw funds from your account before final settlement has been made for any deposited item, and final settlement is not made, we have the right to charge your account or obtain a refund from you. In addition, we may charge back any deposited item at any time before final settlement for whatever reason. We shall not be liable for any damages resulting from the exercise of these rights. Except as may be attributable to our lack of good faith or failure to exercise ordinary care, we will not be liable for dishonor resulting from any reversal of credit, return of deposited items or for any damages resulting from any of those actions.
3. Set-offs – We may set-off funds in your account to pay any debt you may owe us. If the account is held jointly or as a marital account, we may offset funds for the debt of any one of the owners.
4. Expenses – You agree to be liable to us for any loss, costs or expenses that we incur as a result of any dispute involving your account, including reasonable attorneys’ fees to the extent permitted by law, and you authorize us to deduct such loss, costs or expenses from your account without prior notice to you.
5. Inactive Accounts – You understand that if your account is inactive for a period of 12 consecutive months, you may be charged an Inactive Account fee as specified in the Account Disclosure and we may stop paying interest to the extent permitted by law. For these purposes, your account is “inactive” during all periods of time in which only bank-initiated transactions (such as interest credits) have posted to your account. You also understand that your account balance will be paid over to the appropriate governmental authorities if escheatable or subject to custodial taking under applicable state law.
   
   Applicable state law for these purposes will normally be the law of the state of your last known address according to our records, or if the laws of that state do not provide for escheat or custodial taking, the law of the state of Wisconsin.
6. Joint Accounts, Marital Accounts, Payable on Death Accounts and Custodial Accounts – You acknowledge that if your account is set up as a joint account, marital account, payable on death (“P.O.D.”) account or custodial account, it is your sole responsibility to determine the legal effects of opening and maintaining an account of this nature.
7. Joint Accounts and Marital Accounts –If this is a joint or marital account, all deposits are the property of the person(s) indicated on the account and we may release all or any part of the amount in the account to honor checks, withdrawals, orders or requests from any person named on this account. Any person named on the account is liable for the amount of any overdraft regardless of whether he or she signed the item or benefited from the proceeds of the item. When the joint owners are husband and wife, the intent is that all property in the account, including earnings, be held as community property. Upon receiving written notice from any person named on the account, we may freeze the account. The account may be frozen until we receive written notice, signed by all parties named in the account, as to the disposition of funds. We may use the funds to satisfy a debt or judgment of any person named on this account if ordered to do so by a court of law.
8. Account Ownership – If the account is noted as a single party account, at the death of the individual, the ownership of the funds remaining in the account will pass to the individual’s estate. If the account is noted as a P.O.D. account with single party, upon the death of the party, ownership passes to the pay-on-death beneficiary(ies) and will not be part of the deceased party’s estate. If the account is designated as a joint account, upon the death of one of the parties to the account, ownership of the funds in the account vest in and belong to the surviving party(ies) as his or her separate property and estate. If the account is designated as a P.O.D. account with multiple parties, upon the death of one of the parties, ownership passes to the survivor(s). Upon the death of the last surviving party, ownership passes to the payable-on-death beneficiary(ies) and is not part of the last surviving party’s estate. If the account is designated as a marital account, this account is established without the right of survivorship between a husband and wife, which is payable on request to either or both of the parties. Upon the death of either of them, the survivor owns 50% of the sums on deposit. Upon the receipt of written notice of death, we may freeze the account until we have received satisfactory evidence as to the disposition of the account. If the account is designated as a marital account with P.O.D. beneficiaries, the account is owned as a marital account and upon the death of either party, 50% of the sums on deposit are owned by the P.O.D. beneficiary(ies) named by the deceased party and 50% are owned by the survivor.
9. Payable on Death Account – If this account is noted as a Payable on Death (“P.O.D.”) account, you may change the named beneficiary(ies) at any time by a written direction to us. To the extent permitted by law, we may require the beneficiaries to indemnify us for losses we incur in reliance on the beneficiary’s (ies’) representations that you have died, that all the beneficiaries have joined in the request for payment of the account, and for any tax or other imposition on the account occurring after payment.
10. Custodial Account – Any custodial account maintained is subject to the Uniform Transfers to Minors Act or other applicable state or federal law. The account must be opened in the name of a custodian. There may be only one custodian and one minor or beneficiary for each account.
11. Agency (Power of Attorney) – If you wish to name an agent(s) to act as your attorney-in-fact or agent in connection with your account, we may use the form of appointment found on the signature card or some other appropriate form. An agent(s) may make account transactions for parties but has no ownership or rights at death unless named as P.O.D. beneficiary(ies). If you have designated that the agent(s) will continue to have power after your disability, the agent’s (s’) authority survives your disability. The agent(s) may act for a disabled party until the authority of the agent(s) is terminated. If you have noted that the agent(s) will not have power after your disability, the agent’s (s’) authority extinguishes upon your disability. Death of the sole party or the last surviving party terminates the authority of the agent(s).
12. Corporate, Partnership and Other Organizational Account – You agree to supply us with a separate authorization informing us of the authorized signer(s) and to provide any other related documents, if requested to do so.
13. Fees, Service Charges and Balance Requirements – You agree you are responsible for any fees, charges, balance, or deposit requirements as stated in the Account Disclosure.
14. Non-Sufficient Funds – If your account lacks sufficient available funds to pay a check or preauthorized transfer presented for payment, we may return such check or preauthorized transfer for non-sufficient funds and will charge you a fee as provided in the Account Disclosure. We will process checks in sequential order, paying those with the lowest check number first.
15. Amendments and Alterations – You agree that the terms and conditions governing your account may be amended by us from time to time. We will notify you of amendments as required by applicable law. Your continued use of the account evidences your agreement to any amendments. Notices will be sent to the most recent address shown on the account records. Only one notice will be given in the case of joint account holders.
16. Notices – You are responsible for notifying us of any address or name changes, the death of an account holder or other information affecting your account. Notices must be in writing, signed by the account owner(s), with enough information to allow us to identify the account. Notice sent by you to us is not effective until we have received it and have a reasonable opportunity to act on it. Written notice sent by us to you is effective when mailed to the last address supplied to us in writing.
17. Closing Account – We may close the account at any time, with or without cause, by sending you notice and a check for the balance in our possession to which you are entitled. At our discretion, we have the authority to pay an otherwise properly payable check, which is presented after the closing of your account.
18. Transfers and Assignments – You cannot assign or transfer any interest in your account unless we agree in writing.
19. Applicable Laws and Regulation – You understand that, except as otherwise indicated, the Account Agreement is governed by the laws of the state where the account is opened, unless federal law controls. Changes in these laws may change the terms and conditions of your account. We will notify you of any changes as required by law.
20. Wire Transfers and Automated Clearing House (ACH) Transactions – If you send or receive a wire transfer, you agree that Fedwire may be used. Federal Reserve Board Regulation J is the law that covers transactions made over Fedwire. If you are a party to an Automated Clearing House (ACH) entry, you acknowledge and agree that any such entry will be governed by the National Automated Clearing House Association (NACHA) Operating Rules, Rules of any local ACH, and the Rules of any other system through which the entry is made. Other payment orders you make may be governed by Article 4A of the Uniform Commercial Code.
    
    Under NACHA Rules, we are not required to give you next-day notice of the receipt of a wire transfer or ACH entry and we will not do so. We will notify you in your Account Statement.
    
    If we credit your account for an ACH entry or wire transfer, the credit is provisional until we receive final settlement for the item or payment order. We are entitled to a refund of the amount credited if we do not receive final settlement, or if we credit your account by mistake. You agree that we may exercise our option to reverse the credit or require that you reimburse us by way of direct payment.
21. Payment of Interest – If this is an interest-bearing account, the interest is calculated and paid in accordance with the Account Disclosure.
22. Stop Payments – If you request us to stop payment on a check you have written, you will give us a written request within 14 days of making the request. We must receive the request in a time and way that gives us a reasonable opportunity to act on it. Stop payments are effective for 6 months. You will be charged a fee every time you request a stop payment, even if it is a continuation of a previous stop-payment request. Any account holder can request a stop payment regardless of who signed the check. Only the person who requested the stop-payment can release a stop-payment request. Our acceptance of a stop payment request does not constitute a representation by us that the item has not already been paid, or that we have had a reasonable opportunity act on the request.
23. Checks – All negotiable paper (“checks”) presented for deposit must be in a format that can be processed, and we may refuse to accept any check that does not meet this requirement. All endorsements on the reverse side of any check deposited into your account, or on any check issued by you, must be placed on the left side of the check when looking at it from the front, and must be placed so as to not go beyond an area located 11⁄2 inches from the left edge of the check when looking at it from the front. It is your responsibility to ensure that this requirement is met and you are responsible for any loss incurred by us for failure of an endorsement to meet this requirement.
24. Stale, Postdated or Overdraft Checks – We reserve the right to pay or dishonor a check more than 6 months old without prior notice to you. If you can write checks on your account, you agree not to postdate any check drawn on the account. If you do and the check is presented for payment before the date of the check, we may pay it or return it unpaid. We are not liable for paying any stale, postdated or overdraft check. Any damages you incur that we may be liable for are limited to actual damages not to exceed the amount of the check.
25. Check Safekeeping – If you can write checks on your account and utilize a check-safekeeping or any other system offered by us for the retention of your checks, you understand that the canceled checks will be retained by us and destroyed after a reasonable time period or as required by law. Any request for a copy of any check is subject to a fee. If for any reason we cannot provide you with a copy of a check, our liability will be limited to the lesser of the face amount of the check or the actual damages sustained by you.
26. Statements – If your account is a Checking, NOW, Money Market, or Statement Savings account, we will provide you with a periodic statement showing the account activity. The account holder who receives this statement is the agent for his or her co-account holder(s) for purposes of receiving the statement and items. You must notify us within 30 days after we mail or otherwise make the statement available to you of any discrepancies. If you fail to notify us, you will have no claim against us. However, if the discrepancy is the result of an electronic fund transfer, the provisions of our Electronic Fund Transfer Agreement will control its resolution. If you do not receive a statement from us because you have failed to claim it or have supplied us with an incorrect address, we may stop sending your statements until you specifically make written request that we resume sending your statements and you supply us with a proper address.
27. Facsimile Signatures – You authorize us, at any time, to charge you for all checks, drafts, or other orders for the payment of money, that are drawn on us regardless of by whom or by what means the facsimile signature(s) may have been affixed, so long as they resemble the facsimile signature specimen in our files and contain the required number of signatures for this purpose.
28. Restrictive Legends – We are not required to honor any restrictive legend on checks you write unless we have agreed to the restriction in a writing signed by an officer of the financial institution. Examples of restrictive legends are “must be presented within 90 days” or “not valid for more than $1,000.00.”
29. No Waiver – You understand and agree that no delay or failure on our part to exercise any right, remedy, power or privilege available to us under this Agreement shall affect or preclude our future exercise of that right, remedy, power or privilege.

Checking and Now Accounts

In addition to the General Rules, your Checking Account and Negotiable Order of Withdrawal (NOW) Account will be subject to the following rules:

1. Withdrawals – Deposits will be available for withdrawal consistent with the terms of our Funds Availability Policy. Withdrawals may be subject to a service charge.
2. Withdrawal Notice Requirements – If your account is a NOW or interest-bearing checking account, we have the right to require seven (7) days’ prior written notice from you of your intent to withdraw any funds from your account.
3. Deposit Reclassification – This account consists of a checking subaccount and a savings subaccount. The Bank may periodically transfer funds between these two subaccounts. On a sixth transfer during a calendar month, any funds in the savings subaccount will be transferred back to the checking subaccount. If your account is a plan on which interest is paid, your interest calculation will remain the same.
   
   Otherwise, the savings subaccount will be noninterest-bearing. The savings subaccount will be governed by the rules governing our other savings accounts. This process will not affect your available balance, the interest you may earn, FDIC insurance protection, or your monthly statement.

Money Market Accounts

In addition to the General Rules, your Money Market Account will be subject to the following rules:

1. Withdrawals – We have the right to require seven (7) days’ prior written notice from you of your intent to withdraw any funds from your account. Withdrawals may be subject to a service charge.
2. Access Limitations – You understand that we will not allow more preauthorized transfers than the maximum number specified in your Account Disclosure. The Account Disclosure will also specify the maximum number of checks that may be written on your account per month. A preauthorized transfer is a transfer of funds from this account to make payments to a third party by means of a preauthorized or telephone agreement, order or instruction. Federal regulations require compliance with these restrictions. We may be required to close your account, take away any ability to transfer and write checks or convert the account to a checking or other transaction account if these restrictions are violated.

Savings Accounts

In addition to the General Rules, your Savings Account will be subject to the following rules:

1. Withdrawals – We have the right to require seven (7) days’ prior written notice from you of your intent to withdraw any funds from your account. Withdrawals may be subject to a service charge.
2. Passbooks – If your account is a passbook account and you wish to make a withdrawal without your passbook, we can refuse to allow the withdrawal. If your passbook is lost or stolen, you will immediately notify us in writing.
3. Access Limitations – You understand that we will not allow more preauthorized transfers than the maximum number specified in the Account Disclosure. A preauthorized transfer is a transfer of funds from this account to make payments to a third party by means of a preauthorized or telephone agreement, order or instruction. Federal regulations require compliance with these restrictions. We may be required to close your account, take away your ability to transfer funds or convert the account to a checking or other transaction account if these restrictions are violated.

Certificates of Deposit/Time Deposit

In addition to the general rules, your Certificate of Deposit/Time Deposit (“Certificate”) account will be subject to the following rules:

1. Terms – The Term of your account is specified on the face of your Certificate, and in the Truth In Savings (TIS) Disclosure provided to you prior to, or at any time of, opening the account including the specific interest rate and Annual Percentage Yield (APY) applicable to your Certificate.
2. Payment on Maturity – Your deposit is payable on the maturity date noted on the face of the Certificate, and in your TIS Disclosure. If this is a joint account, payment is subject to the terms discussed in the joint-account provisions of this account agreement.
3. Interest – The Certificate bears interest at the rate and basis as set forth on the face of the Certificate, and in the TIS Disclosure. Interest will not be compounded unless noted on the face of the Certificate, and in the TIS Disclosure. Interest will be paid on payment frequencies set forth, and in the manner indicated, on the face of the Certificate, and in your TIS Disclosure. Withdrawal of interest prior to maturity will affect the Annual Percentage Yield. For any renewal of a Certificate, interest will be paid at the rate then in effect at this financial institution for similar certificate accounts and any such renewal will be for a time period equal or similar to the original term and subject to these terms and conditions. Except for any grace period discussed in paragraph 7 or any post-maturity interest discussed in paragraph 8 below, no interest will be paid on a deposit after the maturity date.
4. Transferability – No right in, or title to, the Certificate is transferable, except on the books of this financial institution.
5. Withdrawal Prior to Maturity – You have contracted to keep the funds evidenced by the Certificate on deposit from the issue date until the maturity date of the Certificate. Acceptance of a request by you for withdrawal of some or all of the funds prior to the maturity date is at our discretion.
6. Early Withdrawal – If we allow a withdrawal, either partial or in whole, prior to the maturity date, each time we allow such a withdrawal, you will be assessed an early withdrawal penalty as set forth on the face of the Certificate, and in the TIS Disclosure. In no event shall such penalty be less than seven (7) days’ simple interest on the Certificate amount.
7. Automatic Renewal – Automatic renewable Certificates renew automatically on the maturity date. If the deposit is withdrawn during the grace-period as set forth on the face of the Certificate, and in your TIS Disclosure, we will not charge an early withdrawal penalty. If interest is paid on the deposit until withdrawal during the grace period, it shall be that grace period interest described on the face of the Certificate, and in the TIS Disclosure.
8. Single Maturity – Single-maturity Certificates are not automatically renewable and mature on the maturity date set forth on the face of the Certificate. No interest will be paid on the deposit after maturity unless set forth on the face of the Certificate under Post-Maturity Interest.
9. Additional Deposits – With the exception of the Flex Certificate of Deposit, no additional deposits will be allowed during the term of a certificate. The Flex Certificate of Deposit allows the account-holder to make a one-time deposit to the existing certificate of deposit. This one-time additional deposit must be at least $500, but may not exceed the amount of the initial deposit.
10. Callable Time Deposit – If your Certificate has a “call” feature, we may redeem the Certificate prior to the stated maturity date according to the terms and conditions provided by your Certificate and Account Disclosure.

Pricing Information for Fees and Services

Thrivent Financial Bank offers a different approach to banking. It’s a commitment to conducting business in a fair and honest manner, and maintaining policies that have the best interests of our clients in mind. We are intentional and transparent in eliminating unnecessary fees, which results in a significant savings for our clients per year.

You’ll also find many services are provided at no cost to you, including:

• Free check/debit card.
• Free online banking.
• Free automatic transfers from your overdraft line of credit.
• Free teller-assisted transfers.
• Free coin counting for personal
  accounts.
• Free combined-statement service.
• Free direct-deposit service.
• Free 24-hour telephone banking.
• Free automatic-payment service.
• Free dedicated toll-free telephone customer care.

Low-Cost Services and Fees

You’ll also enjoy a wide variety of other services at Thrivent Financial Bank at competitive prices helping to simplify your life.

¹ An overdraft fee may be imposed for overdrafts created by checks, ACH, or other electronic means.