Internet Privacy Policy

Thrivent Financial Bank is committed to safeguarding the information you provide to us online. We do not share or exchange information gathered on this site with outside organizations that are not performing services for us or on our behalf. If you are a customer of our bank, we may share information about you (such as name, address and telephone number) with other approved financial institutions and individuals in accordance with joint marketing agreements and third party service provider arrangements, such as those arrangements that have been established with Financial Representatives of Thrivent Financial for Lutherans who have obtained the appropriate licenses, completed mandatory training and signed a third-party service provider agreement with Thrivent Financial Bank. Please review this policy to help you better understand our views and practices regarding privacy on our website.

Q: What information do we gather on our website?

A: For added security, to access any of your personal account information online, you will need to provide your user id and personal identification number (PIN). When enrolling for these services, you will need to provide your name, Social Security number, phone number, email address, date of birth, address and Thrivent Financial Bank account numbers.

Thrivent Financial Bank has implemented multi-factor authentication (MFA) of all on-line banking customers. When you log into your online banking account, MFA places a secure cookie on your computer. The secure cookie, in conjunction with your name and logon password, provide multiple methods of authenticating your identity.

Additionally, if you are applying online for a mortgage loan, you will need to enter financial information and information about the home you wish to purchase or refinance.

Q: What other information do we capture?

A: Thrivent Financial Bank's web server automatically recognizes only your IP address when you visit our site. It does not recognize your email address. However, we do collect your email address if you communicate with us via email or register at our site.

Thrivent Financial Bank collects aggregate information about the pages visited within our website. However, we do not track an individual's path through our site.

Q: What do we do with the information we gather?

A: We use the information we gather about our site visitors in one or more of the following ways:

To verify your Thrivent Financial Bank customer status and/or account ownership.
To fulfill requests for additional information.
To fulfill your requests for contact from a Thrivent Financial Bank customer service representative.
To help ensure a safer online environment for our site visitors.
For general aggregate site visitor analysis and statistical research.
To inform you of updates to our website.
For marketing purposes to provide you with information about products and services available through Thrivent Financial Bank and/or its parent or affiliated companies.

Q: Do we use cookie technology?

A: Yes, Thrivent Financial Bank's website uses cookie technology. Cookies are messages given to your web browser by a web server. The browser stores the message on your computer in a text file called cookie.txt. The message is then sent back to the server each time your browser requests that site.

Cookie technology may be used in various sections of our website to provide you with personalized services and increase the quality of your online experiences.

Cookies cannot be used to reveal your email address obtained from your hard drive or learn confidential or personal information about you that you have not already explicitly revealed.

Q: Do we use encryption technology?

A: Certain areas on Thrivent Financial Bank's website (e.g., online customer service center) have been built to handle sensitive or confidential information. The pages within the bank's online customer service center utilize an internet method known as Secure Socket Layers (SSL). With SSL engaged, pages are sent to you in an encrypted format and any information you submit to Thrivent Financial Bank also is encrypted. This method of transferring sensitive data is considered the industry standard for the Internet.

For your security, we highly recommend you update your browser to versions that support SSL. Netscape and Microsoft Internet Explorer are two browsers that support these encryption techniques. Netscape will display a solid key graphic in the lower left corner when the SSL mode is engaged and the connection is encrypted. Internet Explorer displays a lock on the icon bar in the lower right corner while encrypted. If you are not sure if your browser is compatible, check with your service provider.

Thrivent Financial Bank has taken steps to make all information you provide to us as secure as possible against unauthorized access and use, alteration, and/or loss. This information is kept in Thrivent Financial Bank's secure database. You should keep in mind, however, that no data transmission over the Internet is 100 percent secure and any information disclosed online can potentially be intercepted and used by unauthorized parties.

Q: What is our policy for children?

A: Your children's safety is important to us. We have developed our privacy guidelines in compliance with the requirements outlined by the Children's Online Privacy Protection Act (COPPA). No information should be submitted to or posted on our site by children under 13 years of age without the consent of their parent or guardian.

We encourage you to participate in your children's online experiences and ask that all children have their parent's or guardian's permission before sharing any personal information on our website.

Q: What about links to other websites from Thrivent Financial Bank's site?

A: The Thrivent Financial Bank website contains links to several other Internet sites. Although our intent is to provide links to other quality sites, we cannot guarantee the safety and privacy of information you provide to these linked sites. Any data or personal information collected by websites other than Thrivent Financial Bank is not covered by this privacy policy.

Q: Questions or comments?

A: If you have questions regarding our Internet privacy policy, send an email message to bank@thrivent.com, or send your written request to Thrivent Financial Bank, 122 East College Avenue, Suite 1E, Appleton, WI 54911-5741.

Also, if you receive email messages from Thrivent Financial Bank about updates to our website and wish to no longer receive these updates, you can unsubscribe from our mailing list following the unsubscribe directions in the email.