FAQs

Q: Can any non-profit organization participate in the Simply Giving® Program endorsed by Thrivent Financial Bank?

A: Yes. The Simply Giving Program is available to all non-profit organizations.

Q: How does my non-profit organization enroll in the Simply Giving Program?

A: It's easy! Just go to www.simplygivingbytfb.com and click the Enroll Online tab to get started.

Or you can contact Vanco Services, LLC, the company that operates the program, at:

Client Services: 800-675-7430 or 952-983-8660
Fax: 952-983-8665
Email: cs@vancoservices.com

Hours: Monday – Friday, 7:30 a.m. – 4:30 p.m., Central time

Q: How do individuals enroll in the Simply Giving Program to make payments to a non-profit organization?

A: First make sure the non-profit organization you wish to benefit is enrolled in the Simply Giving Program with Vanco Services, LLC. Then complete your organization’s enrollment form and return it to the organization that will benefit from your giving.

Q: What is an electronic funds transfer (EFT)?

A: In terms of the Simply Giving Program, this is a preauthorized recurring electronic transfer of funds from your donor's account to the church, school or organization that is authorized by the donor.

There are many different ways to do EFTs—from savings, checking, credit card and debit card accounts.

Q: What is ACH?

A: The Automated Clearing House (ACH) Network. The ACH Network is a highly reliable and efficient nationwide batch-oriented electronic funds transfer system governed by the NACHA Operating Rules, which provide for the interbank clearing of electronic payments for participating depository financial institutions.

The continued growth of ACH transactions during a period of intense economic pressures speaks to the fundamental value that financial institutions, businesses, governments, and consumers recognize in the ACH Network.

Q: Can donors use credit or debit cards to make donations?

A: Enrolling your non-profit organization in e.service® Merchant Services offered by Vanco Services allows for acceptance of debit and credit cards.

Q: Some donors make automatic donations from online bill pay. Is that the same as the Simply Giving Program?

A: No. When a financial institution receives a request to send a donation to a church using online bill pay, they will process the request by cutting a check and mailing it to the organization. The organization will then need to record and deposit the check at their bank. This process is less efficient than using the Simply Giving Program.

Q: How does a donor change or cancel authorization of a donation?

A: The non-profit organization will be provided with Internet capabilities to make changes as directed by the donor through Vanco's online service center.

Q: What makes up an electronic funds transfer service transaction?

A: The withdrawal (debit) of funds from the donor's account is considered a transaction. The offsetting credit (deposit) to the institution's account is also considered a transaction.

The cost is 20 cents per transaction. For example, if there is one donation, the cost is 20 cents for the withdrawal and 20 cents for the credit to the institution.

Most institutions have multiple withdrawals and then one offsetting credit. Other program charges may apply.

Program charges are subject to change.

The Simply Giving Program endorsed by Thrivent Financial Bank is operated by Vanco Services, LLC. Thrivent Financial Bank is not responsible for the products or services offered by Vanco Services, LLC under the Simply Giving Program. Simply Giving® is a registered trademark of Thrivent Financial for Lutherans.